White Papers and Presentations

Performance Metrics, A Key to Driving High Performance

Lumen Performance Management Maturity Model

Sample Performance Management Maturity Report (Short)

Managing IT as a Business within the Business

e-texbooks: What Job Are We Doing for the Customer?

Student Attitudes and Behaviors Towards Digital Textbook – Publsihing Research Quarterly, Volume 27 Number 2 June 2011 Springer

A Global Perspective on Alignment: Looking Over the Horizon

Bart Perkins monthly columns on IT Management for Computerworld