Engagements & Case Studies

Examples of results achieved:

• Developed and implemented a customer service vision, strategy and architecture for a financial services organization – greater customer satisfaction/ retention, higher profits.
• Redesigned processes and workflows for service fulfillment for manufacturing and financial organizations – faster throughput, greater customer retention.
• Assessed and created strategic alignment of information technology for process company’s operations in the USA and Europe – lower costs, faster systems delivery, better service.
• Developed and implemented scorecard metrics for a pharmaceutical company – accelerated new product delivery, revenue growth, key employee retention.
• Transformed and aligned the information technology organization with the business strategy for a process company – increased systems responsiveness, higher profits.
• Developed and implemented a change management program for a telecommunications carrier, services companies, and manufacturing companies – greater profitability.
• Developed team driven, empowered workforce for a services company – faster throughput, lower turnover, higher profits.