Balanced Scorecard Certification Levels - Lumen Institute Lumen Institute provides three levels of individual certification and a Team Certification. The certificate process requires attendance at a BSC courses and a demonstration of proficiency in understanding and applying the course material in practice. The basic level, Certified Balanced Scorecard Individual confirms attendance and participation in a

IT Strategy and Technology Management Lumen's IT Strategy service helps optimize resources to achieve performance objectives by aligning business processes and IT resources with organizational strategic objectives. Our methodology assists clients in identifying mission and business objectives, evaluating the current technology baseline, and defining and implementing the optimal future state. Our methodology facilitates orderly planning,

Performance Management Maturity Assessment (LPMM) A Methodology for Optimizing Investment in Performance Management and Measurement Organizations wrestle with reduced resources due to the tight economy, shrinking budgets, and increasing expenditures. Concurrently, they face increasing complexity in their business environments and demands on their ability to make decisions driven by data rather than by experience-based intuition.

Balanced Scorecard Implementation We are experts in Balanced Scorecard design, development, deployment and use. We have deployed scorecards and Strategy Maps in countless organizations worldwide. Executing and managing the strategy is critical to becoming a High Performance Organization and to continuously, consistently delivering superior results. The Balanced Scorecard has withstood the test of time as

Process Improvement and Optimization Lumen’s Process Optimization service focuses on the high organizational effectiveness and efficiency. This service area assesses, designs, and improves an organization's end-to-end processes to align them with business strategy and needs, and to enable transparency and accountability. We perform analyses against business strategic priorities to produce a gap analysis and recommendations,

Change Management In today’s environment, the ability to quickly react, adapt, and respond to changing requirements, customer needs, budgets, and new opportunities is a strategic imperative. Lumen’s Change Management service accelerates the implementation of new processes, new systems, and needed organizational transformations by helping stakeholders understand and support change initiatives. We use proven methodologies in

Performance Measurement and Management Our comprehensive performance management discipline delivers a fact-based, measurement-supported solution that manages risk and delivers high-performance. This practice may be applied to the whole enterprise, or just as commonly, to a business unit or division within the enterprise. Lumen’s Strategic Performance Measurement and Management service optimizes organizational results by aligning activities and

Strategic Planning & Strategy Execution The Strategic Plan is the coherent plan for realizing the vision and mission of the organization. The plan describes how the organization will align resources and activities, optimize execution, manage risk, maintain competitive advantage, deliver customer value and achieve high performance results. Most organizations have a strategic plan or strategy,