Process Improvement and Optimization

Lumen’s Process Optimization service focuses on the high organizational effectiveness and efficiency. This service area assesses, designs, and improves an organization’s end-to-end processes to align them with business strategy and needs, and to enable transparency and accountability.

We perform analyses against business strategic priorities to produce a gap analysis and recommendations, a roadmap, and provide execution support to move you to a state of high performance. We employ current process improvement methodologies, including Lean and Six Sigma techniques to help reduce waste and address defects; process modeling to produce improved business processes; and business process management to identify, design, execute, and monitor automated and non-automated processes.

Methodologies: Process Improvement, Lean, Six Sigma, Process Re-engineering, Gap Analysis, Process Modeling, Automation, Transparency, Accountability, Analytics